Returns Policy
At PlayVerse Toys, we strive to provide our customers with top-quality toys and exceptional service. We understand that sometimes circumstances may require a return or refund, and we are here to make that process as smooth as possible.
- Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use we will not be able to accept a return or offer a refund
- In case you receive a damaged product, please send an unboxing video with the original packaging and order no. in case of claims on missing items/leakage/breakage or damage / incorrect product within 24 hours of receiving the product. Returns can be raised over email - care@playverse.toys or WhatsApp : +91 9967559717
- In case of a package being tampered/damaged/defective kindly refuse to accept the package from the delivery partner on the spot
- Contact the customer care team at care@playverse.toys or WhatsApp : +91 9967559717 with your order no. if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made a post this period
- In case you want to cancel an order, please email us at care@playverse.toys or call us on +91 9967559717 within 24 hours of placing the order or before the order is shipped out
- If accepted, it may take your refund up to 7 days to be credited from the day of refund acceptance by PlayVerse Toys